Don't even remember when "checking the chart real quick" turned into three tabs open during an actual customer escalation.
My manager once asked, mid-call, why there was a candlestick chart open behind the ticket window. I said "research." He didn't buy it, obviously.
Meanwhile my BTC futures on Delta are down 44%, and my performance review has a line that just says "needs to focus during calls," which we both know isn't really about the calls.
Know at least twelve keyboard shortcuts. Zero self-control. That's basically my professional profile right now.