<img src="https://dailytalkz.com/wp-content/uploads/2026/04/image-4-771x1024.png" alt="" class="wp-image-258" style="aspect-ratio:0.7526109477810444;width:372px;height:auto"/>
<p>I recently ordered a Philips induction cooktop on Amazon and received a damaged product. I contacted customer support, and at first they asked for 2–3 days to conduct an investigation. However, I pointed out that the investigation wasn’t my concern since I was the one at a loss.</p>
<p>They then initiated the refund after I uploaded a photo of the damaged product. A few minutes later, I uploaded more photos to further support my case.</p>
<p>how could this even happen? and what did they mean by investigation?</p>
<p>any insight will be appreciated.</p>