I recently ordered a Philips induction cooktop on Amazon and received a damaged product. I contacted customer support, and at first they asked for 2–3 days to conduct an investigation. However, I pointed out that the investigation wasn’t my concern since I was the one at a loss.
They then initiated the refund after I uploaded a photo of the damaged product. A few minutes later, I uploaded more photos to further support my case.
how could this even happen? and what did they mean by investigation?
any insight will be appreciated.
